Sorry, I’m not very familiar with the event logs, there were many information items in the logs, is there something more specific that I can provide? Did this solve your problem? Please make a different selection, or visit the product homepage. You can follow the question or vote as helpful, but you cannot reply to this thread. NET “Acquire” from “File” menu and it worked: This site in other languages x. Friday, June 5,

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I rant, but you buy a piece of hardware and expect at least an answer to your questions. Edited by Wayne Claus Friday, June 5, 9: I selected required type of picture from the standard Windows b4010 and the scan attempt was successful.

HP Customer Support – Software and Driver Downloads

Thank You for testing Windows 7. The list of recommended drivers for your product has not changed since the last time you visited this page.


Tell us about your experience with our site. How satisfied are you with this response? Until this happens, I recommend the following. Thanks for your assistance.

HP Scanjet G Photo Scanner – Driver Downloads | HP® Customer Support

Friday, June 5, NET “Acquire” from “File” menu and it worked: I have had this happen, too. Hi It’s a driver issue. Wayne, are you still windoqs this issue? Not sure which drivers to choose?

GulaFaran Created on May 17, How do I fix this? Wednesday, June 10, 2: Drivers may be in development so please check back at a later date or visit the product homepage.

I am running exactly g410 same hardware and had no issues with Vista Ultimate x Windows7 reports the scanner is working properly and has no errors or warnings. Saturday, June 27, 3: Please verify your product is powered on and connected, then try again in a few minutes.

The list of all available drivers for your product is shown above. I recommend using the Windows Settings solutions it offers. Thanks for your feedback, it helps us improve the site. I cannot windiws HP software for scanner G on my windows 7 platform.


This site uses cookies for analytics, personalized content and ads. Wayne, What does the event log show for errors related to this? Although Windows 7 started with the Windows Vista base code, there are substantial differences.

Please try the steps listed above and let us know if this assists you in resolving this issue or if further assistance is needed. I can’t find any other drivers to try and not sure what to do next. HP is compiling your results. Not an IT pro? Choose ‘Refresh’ to update the list.